Contact/Policies

Heavenly Healing Hands Massage Therapy
23360 Chagrin Boulevard
Suite 207
Beachwood, OH  44122
(216) 640-6851 – Call or text

Hours

 We do not list our hours because there are times when we are at the office as late as 10 p.m. and as early as 9 a.m. We make ourselves available (within reason) when our clients need us the most. So let us know what time you need and we will make every effort to accommodate you.

Location

We are very convenient to the interstate. We are right by I-271 and not far from I-480. We are approximately 18 minutes from downtown Cleveland; 35 minutes from the Airport; 15 minutes from Independence; and about 10 minutes from Solon. We have plentiful off-street parking.

Couples Massage Deposit

We require a $20 deposit for all couples sessions. You will find this button on the SERVICES page. When you book please BE SURE you can make the time you book for because when a couple cancels last minute this means one or more other couples were turned away and told they could not get in. In addition, since we have our therapists come in special for all couples massages, we lose money having to pay therapists for canceled sessions. We turn away several couples each week because we have only so many appointments available so we appreciate your cooperation.

Couple massage cancellations for special promotions/special holidays

For Christmas, Valentine’s Day, and Mother’s Day promotions for couples massages, if a cancellation is made on the same day of your appointment, your card will be charged for the full amount of the appointment (regardless of the reason). During these peak times we turn away a ton of couples and once we tell them there are no appointments we lose that business for good. We appreciate your cooperation.

Cancellation policy for couples massages on regular days

If you schedule a couples massage and cancel in less than 24 hours before your scheduled time you lose your deposit. If you cancel in less than 3 hours prior to the scheduled start of your couple massage session you lose your deposit and you will be charged ½ of the remaining balance of the session (regardless of the reason for cancellation). When you cancel at the last minute we cannot get another couple in that slot and we have already turned away lots of couples who wanted your time slot. Your cooperation is appreciated.

Scheduling for couple massages

We understand that people sometimes decide to get a couples massage at the last minute. However, if at all possible, please schedule at least a day ahead. We utilize highly-skilled, seasoned therapists who have their own massage practice or who work part-time for high-end spas and we must coordinate with their schedules. We do not use newbies just out of massage school like many other spas or offices. This is to your advantage since you end up getting a phenomenal massage so please help by scheduling ahead. We really appreciate it.

Gift Certificates Purchased/Pre-Payments For Sessions

Pre-payments for a session and gift certificates are treated the same way.  Absolutely no refunds.  Your options are:  come in for the appointment; transfer the gift certificate or session to another person (just let us know); come in for any appointment of equal value even if it is a couples massage.

Missed Appointments With No Notice

If you schedule an appointment and miss it and do not give us 24 hours notice, you are responsible for 1/2 the cost of that session.  If you try to schedule again later, then you must pay that amount prior to scheduling a new appointment – otherwise you must prepay for the new appointment in full.

The Best Way to Reach Us

Times have changed and so has technology!  The easiest way to reach us RIGHT AWAY is to text us.  We simply see texts FIRST!  Call or text Donna at 216-640-6851.  We stopped doing email because we would get emails several hours after the client sent them.  Not good.  So now, we prefer that clients call or text us.