Appointment Confirmations

Posted on by Donna Agrinsonis
90 minutes of heaven

I have been forced to create this confirmation checklist for clients booking with us because people refuse to read the blog posts or other info that I send to them and we also need some things dealt with before a client books with us or walks into our office.

My goal is to make the appointment itself as stress free and pleasurable as possible for clients and for us.  Yes us!  We deserve the enjoy working on clients and I try to avoid any issues ahead of time.

BAD VIBES AND NO APPRECIATION

I have been in business over 12 years and a massage therapist over 14 years and I am mostly staying in the field because there is a severe shortage of great massage therapists.  I am a super caring and nurturing person and I am also nurturing to myself and my therapists.  We recently had a couple come in and the lady got an attitude because we had the couple tables in separate rooms but she refused to read the info I sent her that stated this.  We also returned to doing couple massage because of the need in our area and my other therapist actually came out of retirement to help out!

Our place is not the place for bad vibes, attitudes, rudeness, etc.  It was created to be a haven for people to replenish and de-stress and to get real pain relief.  It is the very reason we get the great reviews over and over.

TABLE SAFETY

I started out when I opened my office in January 2011, with a very expensive massage table with a ridiculous working weight capacity.  That table finally got thrown out during the pandemic.  I have different tables now (no where near as expensive) and a lesser working weight.  The working weight combines the table strength with the therapist’s possible pressure.  I have constantly worked on really huge sized clients and since I am super strong and use more pressure in my sessions, I am ending up getting my table constantly repaired.  This is a safety issue.  Going forward I am limited client weight.  I have no choice.

**Many places require a full intake sheet be done ahead of time.  We do not.  However, I am requiring these confirmations going forward.  Please simply TEXT your quick responses of Y or N.

COUPLE MASSAGE CONFIRMATIONS

  1.  If you are booking a couple massage:  You will have one male therapist and one female therapist.   (You cannot have 2 female therapists). Those are the options and you are ok with it.
  2. I understand that we will be in ADJACENT ROOMS where the door is left open and you can still talk to each other.  (If you get off your table and walk 4 steps you see your other person).  Please also confirm that you let your partner know about the setup.
  3. If you have multiple areas of pain or discomfort and it is not a 90 minute session, we may not get to work the back of your legs unless you are having pain or discomfort there.  Our goal is to work on as much of you as possible but balance that with making sure we do targeted work where you need it most.
  4. Please confirm that you are both under 350 lbs (for your safety).
  5. Please confirm you are not on blood thinners; you do not have cancer; you are not pregnant.  If you are pregnant, you must let us know because only 1 therapist can work on you.
  6. Please confirm that you understand that sometimes your time may have to be adjusted SLIGHTLY (15 min usually)  if we are running behind or clients before you got lost or the weather is crazy. (We advise clients to build a little wriggle room into their schedule particularly on the weekends).
  7. Please confirm that you are not looking for EXTREME PRESSURE deep tissue (we default to medium pressure).

SINGLE SESSION CONFIRMATIONS

  1.  Please confirm that you do not have cancer and are not on blood thinners.
  2. If you have multiple areas of pain or discomfort and it is not a 90 minute session, we may not get to work the back of your legs unless you are having pain or discomfort there.  Our goal is to work on as much of you as possible but balance that with making sure we do targeted work where you need it most. Understand?
  3. Please confirm that your weight is under 350 lbs (for your safety).
  4. Please confirm that you are not looking for EXTREME PRESSURE deep tissue (we default to medium pressure).
  5. Please confirm that you understand that we are NOT a massage parlour.  We are therapists licensed under the Medical Board of Ohio and that me and my main therapist Adrian have over 14 years experience.
  6. Please confirm that sometimes your time may have to be adjusted slightly (15 min usually) if we are running behind or clients before you got lost or the weather is crazy. (We advise clients to build a little wriggle room into their schedule particularly on the weekends).

Thank you kindly for your cooperation.

 

 

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Donna Agrinsonis

Donna Agrinsonis is a massage therapist licensed through the Medical Board of Ohio. She serves clients through her massage practice – Heavenly Healing Hands Massage Therapy – located in the heart of Beachwood, Ohio. She and her staff specialize in couple’s massage, deep tissue, relaxation massage, and sports massage. Donna is also certified in prenatal massage. Donna has a background working in high-end spas, chiropractic clinics and she used to head up the massage services at a prominent country club in Beachwood. All sessions offered through her practice are super therapeutic and contain some form of hot stone therapy and real bodywork designed to have clients moving better, experiencing less pain, and feeling like a brand new person…

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